Frequently asked questions
Everything you want to know, straight answers.
Subscription & payment
Is there a free trial?+
Yes. Starter begins with 30 free days, no credit card needed. After the trial, Starter is €6 a month (€54 a year), Essential €12 a month (€120 a year) and Advanced €24 a month (€240 a year). Full pricing and features are on the Pricing page.
What happens after the 30 free days?+
Dashboard access is paused until you pick a plan. Nothing is charged automatically. Your trades and accounts stay saved, even if you wait several months; they're only erased if you permanently delete your account in settings.
How does payment work?+
By card through Stripe, a PCI-DSS certified provider. TradeMetrics never sees or stores your card number. A receipt is issued for every payment.
How do I cancel?+
From the subscription section of your account. Cancelling stops renewal; paid access stays available until the end of the current period. Your data is kept after the subscription ends.
Can I change plans?+
Yes. Pick the plan you want on the Pricing page while logged in; you'll see a confirmation before continuing to Stripe. The change follows the terms shown during checkout.
Is yearly billing available?+
Yes. Starter is €54 a year, Essential €120 a year and Advanced €240 a year. The price charged and billing period are shown before you confirm on Stripe.
Your data
What happens to my data if my subscription stops?+
Your trades and accounts are kept in your account, even after several months without a subscription. They're only erased if you permanently delete your account in settings. Some billing records may be subject to legal retention periods.
How is data used?+
Trading data powers your journal and statistics. The site also uses Vercel Web Analytics for aggregated visitor statistics, and Cloudflare Turnstile to block automated sign-ups. See the privacy policy for the full list of providers and how data is processed.
Can I export my trades?+
XLSX export is available on Essential and Advanced. You can also request access to or a copy of your data by emailing contact@trademetrics.fr.
Prop firms & how it works
Does TradeMetrics guarantee I'll pass my evaluation?+
No — and be wary of anyone who promises that. TradeMetrics is a discipline tool: it calculates your risk, tracks your rules and documents your trades. Execution, strategy and results remain yours.
Are you affiliated with a prop firm?+
No. TradeMetrics is independent: no paid partnership with FTMO, The5ers, Topstep, FundingPips or anyone else. The rules shown come from their public documentation — always double-check on their official website.
Which prop firms are supported?+
The challenge tracker adapts to the rules of the most common programs (daily drawdown, max drawdown, profit target, minimum days). You enter your account settings and the tracker calculates your room in real time — whatever the firm.
Does it work for a personal trading account?+
Yes. Even without a challenge, the calculator and journal work perfectly, and you can set your own risk limits instead of a firm's.
Features
Which assets does the calculator support?+
Forex (major pairs), metals (gold, silver), indices (US30, NAS100, SPX500, DAX) and crypto (BTC, ETH). The result is shown in lots and converted to the asset's unit: ounces, contracts, BTC… Pip value can always be adjusted to your broker's specifications.
What is the Drawdown Guardian?+
A calculator feature that tells you how many losses in a row your daily loss budget can absorb at your chosen risk — before you breach the rule. It's the bridge between position sizing and your prop firm's limits.
What's the difference between plans?+
Starter (€6/month after the trial, or €54/year) tracks one account with up to 30 trades a month and includes the calculator, KPIs and equity curve. Essential (€12/month or €120/year) adds three accounts, an unlimited journal, the challenge tracker, screenshots and XLSX export. Advanced (€24/month or €240/year) adds up to ten accounts, advanced analytics and the PDF report. Saved data is kept until you permanently delete your account; limits apply to which features and views each plan unlocks.
Does it work on mobile?+
Yes, it's a 100% web app: nothing to install, usable from any browser on a computer, tablet or phone.
Support
How do I contact support?+
By email at contact@trademetrics.fr. Requests are answered within 72h on Starter, 48h on Essential and 24h on Advanced, on business days (excluding weekends and public holidays).
